SUPPORT

Can I get a catalog or price list? ZeroBase offers a range of products, with many tailored for specific applications and needs. Please contact us or a reseller in your market to find out which product is best suited to your needs.

How do I know what size system to buy? The ZeroBase Application Engineering team will work with you on a solution that fits your requirements and budget. Please contact us or a reseller in your market to begin the process. We will help you complete a Project Profile form that describes your objectives and constraints.

How do I find a local reseller?  You can check the How To Buy page on this website for Resellers for each market or contact us to find one close to you. If you are not in a market we are currently serving, we can begin a conversation about how to best meet your needs. We have a long-term commitment to our customers and we do not sell products in markets where we cannot provide customer service and support.

Can I just purchase solar modules from you?  ZeroBase offers microgrids and hybrid power systems. We do not sell commercial or residential solar panels alone.

Who do I contact if my system needs to be serviced? Please contact your reseller or support@ZeroBaseEnergy.com

How do I receive training on my ZeroBase system? Training is included with many systems. Please contact support@ZeroBaseEnergy.com

How do I buy spare parts or upgrades? Please contact your Sales Rep or Info@ZeroBaseEnergy.com

Are you able to ship lithium-ion batteries?  Yes, ZeroBase is authorized to ship lithium-ion batteries via cargo, sea, and/or ground.

Can your systems be remotely monitored and tracked?  Some of our systems are purchased with remote monitoring, and for many remote monitoring is available as an options. If you have a question about whether a system you currently own has this feature, please consult your operators manual or contact us at support@ZeroBaseEnergy.com

How do I get a replacement operator or service manual? Replacement manuals are available. Determine your model number and contact support@ZeroBaseEnergy.com

Where do I find the serial number?  All of our systems and modules are fitted with a data plate. The data plate contains important information on it, such as the serial number, weight, and manufacture date. The location of the data plate varies per system, but is typically found in a conspicuous place for easy access.

What kind of warranty do you offer? ZeroBase offers a standard 1-year workmanship warranty. Longer warranties are available for purchase. Most major components are covered by manufacturer warranties the range from 3 to 25 years.

How do I move a system after it has been installed? If you have questions on how to move your system, please consult your operators manual or contact us at support@ZeroBaseEnergy.com

Can my system be upgraded or updated?  Absolutely! Please contact your reseller or info@ZeroBaseEnergy.com

How can I interest ZeroBase in a new technology? We are always interested to hear about new technologies that will advance the state of the art in clean power systems. Please contact us at info@ZeroBaseEnergy.com and we will put you in touch with our engineering department. 

Will ZeroBase attend or speak at my event? ZeroBase management and employees have attended various events within the industry worldwide as attendees, exhibitors, and speakers. Please send any event requests or invitations to info@ZeroBaseEnergy.com. 

How can I do business with ZeroBase? We are always interested in products and services that enable the design and manufacture of microgrids and hybrid power systems.  Please contact us at info@ZeroBaseEnergy.com

ZeroBase is not interesting in purchasing mailing lists.

How do I become a ZeroBase reseller? Please contact us to request a Reseller Application at info@ZeroBaseEnergy.com

How do I represent ZeroBase in my country or region? Please contact us at info@ZeroBaseEnergy.com